Shipping policy
Shipping Policy
Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been processed and dispatched, you will receive a confirmation email with shipping details.
Please ensure all shipping information is correct at checkout, as we cannot be responsible for orders shipped to incorrect addresses provided by the customer.
Shipping Rates & Delivery Estimates
Shipping costs are calculated at checkout based on your location and selected shipping method.
Estimated delivery times:
- United Kingdom: 2–5 business days
- Europe: 5–10 business days
- International: 7–14 business days
Please note that delivery times are estimates and may vary due to postal delays, customs processing, or circumstances outside of our control.
Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email so you can track your delivery.
Delays, Lost or Damaged Parcels
We are not responsible for shipping delays caused by couriers, customs, weather, or other factors outside of our control.
If your order arrives damaged or does not arrive within a reasonable time, please contact us and we will do our best to assist.
Incorrect Addresses
If an order is returned to us due to an incorrect or incomplete address provided at checkout, the customer may be responsible for additional shipping charges to resend the order.
Contact Information
If you have any questions about shipping, please contact us via our contact form on the website or email: